Your Pathway to Success
Far too often new customers will tell us that they “would rather deal with the devil they know than the one they don’t.” What does that mean exactly? Engineering service providers often lack qualified resources and the way in which projects are executed leads customers to work with their current supplier – even if that effort often doesn’t go smoothly. We watch customers seek out their “trusted” resource -- generally their "go-to" person to execute a project that needed to be completed yesterday -- rather than potentially introducing similar or different challenges from alternate resources.
We have studied this issue, specifically project execution, and discovered a few core challenges that engineering service providers need to address in order to transition from being “the devil they don't know” to a trusted partner as an organization that contributes value to a customer.
The graph below characterizes both organizational team development as well as typical project execution.
Let’s face it, when an organization is awarded a project of any magnitude for various reasons the required resources necessary to execute that new project are not available. Thus, each organization starts at the “Forming” phase from the graph above and develops a team to execute the project. The challenge for every organization then, is to move up this curve as quickly as possible.
We believe that in most projects today the “team” does not make it past the “Storming” phase and this is the principal reason the projects suffer. This failure to progress through each phase time and time again, is what causes many customers to conclude that at least they can anticipate or predict the project roadblocks with the “devil they know."
At Enserca Engineering, we take a different approach by providing our employees with the tools and training necessary to move up this curve. Our focus is on implementing processes and eliminating barriers to ensure that your projects progress quickly through the storming phase. For more information on how we create Highly Effective Teams see our Employee section.